United Uniform Company, Inc.
Store Policies
SPECIAL ORDERS
Our website is being continually updated as we acquire
new and exciting products for your needs. If you don't see the products
you're looking for in our catalog or on our website, please contact us
at (800)835-7100 or at gary@uniteduniform.com
and we will see if we can order it for you.
SHIPPING POLICY
All orders shipped within New York State will be
charged New York/Erie County sales tax of 8¾%. You will see your total
shipping charges before you make confirmation of your order. All shipping
charges are computed based on your zip code and the weight of the item.
For online orders, we do not charge your credit card for the purchase
until your order is shipped. If you have paid by personal check, there
will be a delay of 3-10 business days before your order is shipped. A
bank fee will be charged for returned checks. If we have the items of
your order in stock, we make every effort to ship the day you order; however
there is no guarantee of this.
CANADIAN ORDERS
Shipping Fees shown at checkout are fees to the
US/Canadian Border only. Any additional
Shipping Fees, Brokerage Fees and Misc. Government Fees are the responsibility
of the customer. If delivery is refused or returned without a approved
R/A by Canadian Customers and items are returned any fees incurred due
to the return will not be reimbursed to the customer and a restocking
fee of 15% will apply to the return as well. Once
these fees have been applied any remaining funds will be credited to the
customer accordingly.
AUTHORIZATIONS
Upon placing an order with United Uniform, your
credit card will automatically be authorized by the issuing company for
the full dollar amount of the order. This is not a charge. Although this
amount may initially appear as a charge, it is simply an authorization
run by the credit card company confirming the necessary funds are available
to process the order. This amount will automatically be removed within
2-5 business days from the date the order was placed. Your credit card
will be charged for the order only after your merchandise is shipped.
RESTRICTED ITEMS
Certain items sold by United Uniform are restricted either
by age or are expressly reserved for law enforcement, active duty and
reserve component military and authorized public safety personnel. If
you are purchasing one or more of these items, you may be asked to fill
out an online identification form. This form will ask your name, email
address, rank, phone number, your department and their phone number and
your supervisor's name and rank. There may be other restrictions based
on state and local laws regarding the possession of products sold by our
company. It is your responsibility to be aware of these regulations and
cannot hold United Uniform responsible for the possession or misuse of
any product.
RETURN POLICY
We will quickly replace, refund or exchange any
defective product. Refunds and exchanges cannot be given before merchandise
is returned and examined. All returns and exchanges must be authorized
by United Uniform and clearly show our (RMA) Return Merchandise Authorization
number. We will quickly replace, refund or exchange any unused products
that do not meet your specifications. All returns must be made within
20 days of date of invoice. United Uniform will give you a credit for
the cost of your returned products, not including shipping costs and a
15% restocking fee. Please note on any order placed and purchased via
check payment the restocking fee is 20%. If the error is ours, your shipping
costs will also be refunded and the restocking fee is waived. After your
merchandise is returned and examined you will receive the appropriate
refund of the product returned. If you made your purchase with a credit
card, credit will be applied to that card. If you paid with a check or
money order, your reimbursement check will be issued within 20 days of
receipt of the returned merchandise or you may have the refunded amount
applied to another order. If your product is not found in its original
condition, the item will be shipped back to you. You must include the
return form, a copy of the original packing slip and invoice number when
returning any product to us. Custom products
such as badges, collar insignia, altered items or embroidered items are
not returnable as they were made to your specifications. Only
product defects or customization errors are returnable.
Please note;
All purchase order sales
and special order sales are considered
final! Under this condition, merchandise is NOT RETURNABLE
except if the merchandise is defective upon immediate receipt. If this
occurs, you must contact Gary Martin at Extension #27 within 24 business
hours of receipt for further instructions. Defective items will be exchanged
for same item only and shipped back to you at no cost. If you return a
purchase order or special order item without notifying United Uniform
prior to return, your package(s) may be refused and additional handling/shipping
fees may be incurred.
To request a Return Merchandise Authorization
please click
here.
CANCELLATION OF ORDER
All standard orders may be canceled. If you are requesting to cancel an
on-line order you can do so by completing the cancellation request form.
Our cancellations department will send you a confirmation email within
2-3 business days letting you know if the order was able to be canceled.
Please be advised that, although a request has been submitted, your order
is not canceled at this time and will not be until you receive that confirmation
email stating so.
If your order has shipped from either our vendor or our warehouse, your
order will not be able to be canceled and our return policies will take
affect. At that point you will be subject to a 15% restocking fee as well
as return shipping costs.
We highly recommended that should you need to place a new order that you
wait to receive your cancellation confirmation before doing so. Once a
cancellation is confirmed, a credit will be issued to your account and
should appear on your next billing statement.
To request a Cancellation Authorization
please click
here.
WARRANTY STATEMENT
United Uniform Co., Inc. does not offer any warranty on any product. By
law, manufacturers are responsible for all warranties they offer with
their products. We may assist customers beyond our return period if we
have specific arrangements with that manufacturer to do so. In most cases
we will provide the customer the means to contact the manufacturer for
warranty issues. We will not accept items back once our return period
has elapsed.
PRICE ERROR/MISPRINT POLICY
Pricing, availability and specifications are subject to change without
notice.
United Uniform reserves the right not to sell below cost and to correct
misprints, typographical or pricing errors. All prices are listed in U.S.
Dollars. If you find an error on our website please contact gary@uniteduniform.com so we may
update the item.
Despite our best efforts, a small number of the items in on this Site
may be mispriced. If we discover a mispricing, we will do one of the following:
- If an item's correct price is lower than our stated price, we will
charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will
contact you of the error, advise of the price difference. Once difference
is paid the item will ship. Customer may cancel PRICE ERROR/MISPRINT order
at any time.
Copyright 2008, United Uniform Co., Inc. All Rights Reserved
Prices Subject to Change. Not responsible for typographical errors.
Any questions or problems with this site may be directed to Gary Martin at
gary@uniteduniform.com |
