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Return Policy

Return Policy


All returns and exchanges must be authorized by United Uniform and clearly show our (RMA) Return Merchandise Authorization number.  Orders placed On-Line cannot be returned to your local store without the (RMA) on-line approval.

To request a Return Authorization please follow the instructions below:

Placed order On-Line:

  • Click on My Account at the top of the page and log in. Once logged in under your account you can request to return your item within your account settings.

Placed order over the phone:

  • You will need to fill out our RMA Request Form. You can do so by Clicking Here. Just follow the directions to complete the request.

United Uniform will replace, refund or exchange any defective product or product that does not meet your specifications.

All returns must be made within 30 days of date of invoice. United Uniform will give the customer a refund for the cost of the returned products, not including shipping costs and a 20% restocking fee will be applied.

Any order placed and purchased via check payment the restocking fee will be 25%. In the case of a shipping error by United Uniform the customer will not be obligated for shipping fees or restocking fees.

After the merchandise is returned and examined the customer will receive the appropriate refund for the product returned. If the purchase was made with a credit card, credit will be applied to that card. If the item was paid with a check or money order the reimbursement check will be issued within 20 business days of receipt of the returned merchandise or the refunded amount may be applied to another order. If the product is not found in its original condition, the item will be shipped back to the customer. Customers returning items must include a copy of the original packing slip and invoice number when returning any product to us

Please note that:

  • All returned products must be in the condition you received them with all parts and in the original box and/or packaging
  • Items not in original packaging, missing parts, or missing parts of the original packaging (for example: tags, instructions, identifying information, etc) will be subject to a 30% restocking fee
  • If we receive an item and it is not in new condition (for example: tags removed, clothing stain, obvious wear, scratched surfaces, used screws, etc), we reserve the right to not refund any of the purchase price, and we will send the item back at the expense of the original payment method
  • Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective
  • Due to health regulations, we cannot accept returned socks or underwear

United Uniform ships only new equipment delivered directly from the manufacturers of the brands we sell on our site. All warranty concerns after 30 days must be handled by the manufacturer. If you believe a product you received is faulty, please contact the manufacturer directly.

Custom products such as badges, collar insignia, altered items or embroidered items are not returnable as they were made to your specifications. Only product defects or customization errors are returnable. Special Order Items are non-refundable and may not be cancelled after 24 hours of the order date.

All purchase order sales and special order sales are considered final! Under this condition, merchandise is NOT RETURNABLE except if the merchandise is defective upon immediate receipt. If this occurs, you must contact Sara Kazmierczak at Extension #21 within 24 business hours of receipt for further instructions. Defective items will be exchanged for same item only and shipped back to you at no cost. If you return a purchase order or special order item without notifying United Uniform prior to return, your package(s) may be refused and additional handling/shipping fees may be incurred.

 

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